The publisher of the website service www.equestris.hr/en is the communication agency EQUESTRIS Ltd. (EQUESTRIS d.o.o.) – which specializes in strategic communication, message testing, user and customer experience, crisis management and advocating. The agency is situated in Croatia, at Radnička cesta 47, Zagreb 10000. OIB (Personal Identification Number): 50083407876 (hereinafter: “Publisher”).

www.equestris.hr/en  is a website service on which The Publisher provides information on services offered by The Publisher.

The user of the website service www.equestris.hr/en is any legal entity or natural person who in any way accesses or uses the www.equestris.hr/en website service, or who has done so in the past (hereinafter: “User”).

A website also implies any constituent parts and content within the domain www.equestris.hr/en

General provisions

These Terms of Use for the website www.equestris.hr/en (hereinafter: “Terms”) proscribe the terms and requirements referring to the use of website www.equestris.hr/en.

In using this website, the User agrees to the Terms here set forth and agrees to using the website www.equestris.hr/en  in accordance with said Terms.

Right of use for this website is the individual right of the User and cannot be transferred in any way to other natural persons or legal entities.

The User is hereby reminded that occasional technical difficulties may occur with respect to network functionality, which may cause disruption or temporary halt in services or other events and activities which are out of the Publisher’s control. Because of this, the Publisher holds no responsibility for any and all potential data loss that may occur in the duration of the Publisher’s providing of services.

Changes in the Terms of Use

The Publisher reserves the right to change or suspend any segment of his services, including but not limited to, available hours, content as well as equipment necessary for web access. Furthermore, the Publisher reserves the right to stop sending information or parts of information, edit or suspend any form of data transmission, and change the speed of data transmission, as well as any other aspect of information.

The Publisher reserves the right to alter or suspend at any given time – if necessary – any of the Terms proscribed here, including the Data confidentiality Agreement. 

Any and all potential changes or suspensions in the Terms take immediate effect upon being published on the websitewww.equestris.hr/en. Using or visiting particular webpages within this domain – except visiting this Terms of Use – is considered consent to said changes.

User conduct

The User is obligated to use the website www.equestris.hr/en  in accordance with EU and Croatian regulations, as well as in accordance with general moral and ethical principles. The User may not use this website to post or circulate any content which might in any way violate the rights of others, or content which is in any way illegal, threatening, offensive, slanderous, infringing, vulgar, obscene or indecent; which encourages illegal activities or in any way is in breach of any and all relevant regulations; the User also may not post content which contains advertisement or marketing offers of any kind, unless given express permission by the Publisher.

Any conduct by the User which makes it difficult for other users to use and enjoy the website  www.equestris.hr/en.  is strictly forbidden. The user may not use the website www.equestris.hr/en to promote any and all kinds of commercial, religious, political or other noncommercial agendas, including inviting other users to become members of third-party online or offline services which might present direct or indirect competition to the Publisher.

Intellectual property

All materials located on the website www.equestris.hr/en are property of the Publisher and are as such protected by law, or are otherwise used in accordance with copyright permissions from the copyright holder, as well as with the permission from the trademark/design copyright holder, including all other relevant permissions. The Publisher is also the copyright holder for the entire concept of the website  www.equestris.hr/en ; this concept being essential for the functionality of the Publisher’s project.

Distribution, copying, transmission, publication or making any sort of changes to the materials, information, photographs and textual content on the EQUESTRIS website or its constituent pages is strictly forbidden, unless given prior permission by the Publisher. Any unauthorized actions may be considered copyright infringement or trademark infringement, including other infringements, which may therefore lead to legal action, penalties or prosecution.

Computer equipment

The User is personally responsible for acquiring and maintaining computer or technical equipment and software necessary for accessing and using the website www.equestris.hr/en, including any and all financial expenses in acquiring said equipment. The Publisher does not hold any obligation for any damage to said equipment upon using the website  www.equestris.hr/en.

Privacy protection and cookies

Cookies are short information which is stored on the User’s computer by the website the User is visiting. Cookies usually store settings relevant to a given website, like the User’s preferred language or location. After the User visits this same website, their web browser sends the already stored cookies back to the website. Because of this, the website can process and to show information specifically adjusted to the User’s needs and browsing habits.

To ensure complete functionality of the website www.equestris.hr/en, as well as subsequent improvements in the website’s user experience, the website www.equestris.hr/en stores cookies on the computer of the User.

Using the website www.equestris.hr/en without changing cookie settings in order to deny permission for cookie storage on the User’s computer is considered permission by default to store cookies. If the User denies permission for cookie storage, cookies will be disabled, and the User will be able to browse the website www.equestris.hr/en, albeit with limited website functionality.

Warranties and limitations of liability

The User consents to using the website www.equestris.hr/en  exclusively at their own risk. The Publisher, including all entities or persons connected to the Publisher, does not guarantee that the website www.equestris.hr/en  will not face potential disruptions, delays, or suspensions in operation. The Publisher is also not responsible for any consequences that may occur after using the website www.equestris.hr/en.

This disclaimer refers to any and all damage or injuries caused by an error, deletion, disruption, computer virus, malfunction, delay in transmission or technical difficulties in communication; as well as to any and all damage caused by computer theft, contract suspension, unauthorized access, record changes or its misuse, improper conduct, negligence or any other action. The User consents to the Publisher not being responsible for improper or illegal behavior exhibited by third parties and other users. The User also consents that the risk of potential damage belongs entirely to the User.

The Publisher is not in any way responsible for potential damage which may occur while using or attempting to use the website www.equestris.hr/en , be it certain webpages within said domain or the domain in its entirety.

The Publisher is not responsible for potential content which the User, the subscriber or unauthorized user might publish on the website www.equestris.hr/en. Any and all content which is not in accordance with these Terms of Use may be removed or altered without prior notification or explanation.

Compensation for damages

By using the website www.equestris.hr/en , the User consents and expressly confirms that they will not hold the Publisher or his employees responsible for any potential damages caused by using the website  www.equestris.hr/en , nor will the User hold the Publisher or his employees responsible for compensation for damages or expenses, including expenses for legal representation.

Termination of business relationship

The Publisher is not in any way responsible for any potential loss or damage caused by the information published on the website www.equestris.hr/en, on which the User might rely. The Publisher is not in any way associated with the content of materials published by third-party websites, which may have been accessed through the website www.equestris.hr/en. In the event of the User accessing third-party websites, the User does so entirely at their own risk, which exempts the Publisher from any responsibility or obligation.

Final provisions

In the event that any provision of these Terms of Use is found to be void, this will not affect the validity of any other provision stipulated in the Terms of Use, and all provisions will remain in effect, whereas the void provision shall be replaced with an updated valid provision which best suits the intended meaning and purpose of the void provision.

Should the Publisher decide not to invoke his rights stipulated in these Terms of Use, this will not be considered revocation or loss of said rights, as well as any other rights stipulated here.

The communication agency EQUESTRIS Ltd. (EQUESTRIS d.o.o.) shall advertise its marketing materials ethically, in accordance with the law as well as in accordance with the rules of the profession.

Any legal disputes which may occur regarding the usage of the website  www.equestris.hr/en  is under the jurisdiction of the competent court located in Zagreb.

Sales entity data:

  • EQUESTRIS d.o.o. for business consulting
  • Competent court: Commercial court in Zagreb
  • MBS: 081074449
  • OIB: 50083407876
  • EUID: HRSR.081074449
  • Share capital: HRK 20,000.00
  • Legal form: limited liability company
  • Address: Radnička cesta 47, 10000 Zagreb
  • Telephone: +385 99 2805 817, +385 99 2805 818
  • E-mail: equestris@equestris.hr

Statement on the protection and collection of personal data and their use

EQUESTRIS d.o.o. for business consulting undertakes to provide protection of personal data of customers, by collecting only the necessary, basic information about customers / users that are necessary to meet our obligations; informs customers about how to use the collected data, regularly gives customers a choice about the use of their data, including the ability to decide whether or not to have their name removed from the lists used for marketing campaigns. All user data is strictly kept and is only available to employees who need this data to do the job. All employees of EQUESTRIS d.o.o. for business consulting and business partners are responsible for respecting the principles of privacy.

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.

Statement on the use of WSPay

EQUESTRIS d.o.o. for business consulting uses WSPay for online payments.

WSPay is a secure system for online payment, real-time payment, credit and debit cards and other payment methods. WSPay provides the customer and merchant with secure registration and transfer of entered card data, which is confirmed by the PCI DSS certificate that WSPay has. WSPay uses SSL certification for 256-bit encryption and the TLS 1.2 cryptographic protocol as the highest levels of protection when writing and transferring data.

Information about products and / or services

Service / product definition

On the equestris.hr website, the seller offers the Buyer the opportunity to purchase educational content.

Main features of the service / product:

Services / Products are presented descriptively, and data on them are made on the basis of the Seller's database.

Product data (product description, price, etc.) displayed on the equestris.hr website are subject to bugs, irregularities in the operation of the application, other technical irregularities, typographical errors, etc. In case of obvious errors or inaccuracies regarding the product data displayed on equestris.hr . The seller reserves the right to unilaterally terminate the contract.

The subject of the order can only be services / products that are indicated to be available and available. 

If the ordered service / product is not available, the Seller will inform the Buyer, as well as the period within which the service / product is available, and also offer the possibility to purchase an alternative service / product that is closest in characteristics to the one that is not possible. deliver.

Product price

The prices displayed on the equestris.hr are expressed in HRK. 

The VAT cost (25%) is indicated separately and collectively on the page when paying for the service / product so that the Buyer has an insight into the final price he pays for the ordered purchase service.

Interbank transactions are not included in the price.

Terms and time of product delivery 

If the payment is duly made and visible on the Seller's account, the Seller will proceed with the delivery of the ordered services / products. Delivery is via email.

The invoice will be delivered to the Buyer no later than 14 days after the payment is made.

All ordered services / products will endeavor to be delivered as soon as possible after payment.

Terms and conditions of payment

The service / products are ordered by selecting, ie using the pages where the services / products are located and filling in the electronic form. During the purchase, the Buyer is obliged to submit / enter the required information. The service / product is considered purchased when the Customer fills in all the data in the order process and when he makes the payment for the selected service / product.

Payment for ordered products can be made by internet banking and credit cards American Express, Diners, MasterCard, Maestro and Visa.

When choosing to pay by credit card, the Seller points out that the card payment system is integrated on the equestris.hrwebsite. When paying, the Customer opens the fields for entering card data. Card data and card holder data are not stored on the Seller's servers. The purchase was made after successful card authorization. If the system refuses to authorize the card payment, it is necessary to contact the Seller or the Buyer's bank. The reasons for card rejection can be technical or business in nature. The Seller has no information about such causes. 

Liability for material defects / Complaint

The seller is responsible for the items he sells on his website in accordance with the positive regulations of the Republic of Croatia, especially the Civil Obligations Act.

Upon receipt of the service / product by e-mail, the correctness of the order depends on the buyer, and the buyer is obliged to compare the received items with the invoice, if something is missing, he must immediately send a written complaint / complaint because subsequent complaints will not be considered.

In case of visible defect or inaccuracy of the service / product, the Buyer may refuse to receive it. The buyer has the right to complain about the shortcomings in the deadlines and for reasons prescribed by the provisions of the Law on Obligatory Deadlines. The buyer can send a written complaint or complaint to the e-mail equestris@equestris.hr or in writing to the address: EQUESTRIS d.o.o., Radnička cesta 47, 10000 Zagreb, with the indication "Complaint".

In order to determine as soon as possible the specific order to which the Customer has a complaint, the Customer is asked to indicate the order number and / or invoice number in the complaint. 

The buyer has the right to a justified complaint in the following cases:

  • delivery of the ordered and paid service / product has not been performed
  • the delivery of the service / product has an error or inaccuracy

The seller will consider the complaint valid if the product inspection determines that it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. In this case, they will replace the product or refund the full amount paid within 15 days of receiving a valid complaint. If, on the other hand, it finds that the complaint is not valid, ie if it rejects the complaint, it will notify the Buyer within 15 days from the day of receipt of the complaint.

In the event of a justified complaint, the cost of replacement with a new product is borne entirely by the Seller.

Online dispute resolution

By special regulations of the European Union, from 15.02.2016. EU-wide disputes over online shopping can be resolved through a platform that you can access here.

This means that if you encounter a problem during an online purchase within the EU (defective product, inability to replace the product, etc.) you can submit your complaint at the link above.

The platform can be used by both consumers and traders, and complaints can be lodged in any of the 23 official EU languages.

The seller is responsible for the items he sells on his website in accordance with the positive regulations of the Republic of Croatia, especially the Civil Obligations Act.

Upon receipt of the product, the verification of the correctness of the order depends on the Buyer, and the Buyer is obliged to compare the received items with the invoice, if something is missing, he is obliged to immediately send a written complaint / complaint because subsequent complaints will not be considered.